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What are the Various Options Available To Pay Online?
We accept payment through Credit cards, Debit cards and through Net banking. You have multiple options of using VISA Card, Master Card, PayPal. All Credit/Debit card details remain confidential and private. GemTrove’s trusted payment gateways like SSL encryption technology that protects your card information.
How Will The Refunds Be Credited In The Customers Account?
After receipt and inspection of the customers undamaged returned item(s), full credit, less our initial shipping and insurance costs, will be issued, either as a credit toward another purchase or as a company check. Credit card purchase and PayPal purchases will be refunded against the credit card or account used on the original purchase.
How Long Is The Usual Merchandise Returns Process?
Orders are typically refunded in full within 3 weeks after we receive and inspect the returned item. Failure to obtain a Return Authorisations Number (RAN), or include Diamond Grading Report(s) can delay the receipt of return.
Does Gem Trove Keep The Customer In The Loop Of The Return Process?
Yes; once the return is received into our system, the customer will receive a confirmation email. It usually takes 1-2 business days after your return parcel has reached us. As the concerned jewellery item is forwarded to the quality testing laboratory or when the returned piece is ready for re-shipment, the customer would be kept updated through various stages of the returns process. The Track Your Order option on our website can help you for any further queries.
Are There Any Particular Packaging Requirements?
On shipping the product to us, clearly mark the Return Authorisation No (RAN) outside the box. You need to repack your item securely with the requisite documents and certificates. Don't forget to include the original Lab Reports. If the Lab Report is missing, a $200 charge will be assessed and deducted from your refund. For security reasons, do not disclose the contents when insuring the package and please do not indicate the contents of the package on the exterior of the box.
Who Is To Bear The Return Shipping Costs?
For returning jewellery items the customer will need to bear the costs of shipment and insurance
Is There Return Is Being Shipped, The Return Shipping Carrier Has To Be Necessarily GemTroves Usual Carrier?
No, this is not mandatory. However, since the product in question is a very precious and expensive good, we would emphasise that you trust the shipping of it is in the hands of only the best and most reliable career service provider.
Why Should I Choose GemTrove?
GemTroves business model is built around trust and authenticity. Our strong business ethics, emphasis on customer satisfaction, 24*7 open contact routes help us to establish long-term relationships with our clients. We are proud to stand behind every piece of jewellery and diamonds that we sell, and strive to become your family/s number one choice jeweller - for generations to come.
Which Items Makes AN Exception To Or Cannot Be Returned Under the 30 Days Policy?
GemTrove does not offer returns and/or exchanges if the customer returns goods for the reason of change of mind. Returns or Exchanges are not provided for engraved items whereon any personalized or general engraving has been done on the product at the time of purchase or thereafter. Items with any element of personalisation or custom-made or bespoke items for the client may be considered for return and refund on a case to case basis. GemTrove provides the customer with the facility of inspection period in case the customer wants to get the diamond verified with the report and certificate. If the customer wants GemTrove to get it pre-verified from a registered valuer the full money back inspection period will be limited to 20 days (including Public holidays).
How Can The Returns Be Processed?
On shipping the product to us, clearly mark the Return Authorisation No (RAN) outside the box. You need to repack your item securely with the requisite documents and certificates. Don't forget to include the original Lab Reports. If the Lab Report is missing, a $200 charge will be assessed and deducted from your refund. For security reasons, do not disclose the contents when insuring the package and please do not indicate the contents of the package on the exterior of the box.
How Are Diamonds Set In Jewellery?
Diamonds can be studded in gold through a process called "diamond setting" which involves securing the diamonds in a piece of gold jewelry.
Know About Lab Grown Diamonds And Natural Diamonds?
Lab-grown diamonds, also known as synthetic or cultured diamonds, are diamonds that are created in a laboratory setting through a process that mimics the natural formation of diamonds. Natural diamonds, on the other hand, are formed over millions of years under extreme pressure and heat deep within the Earth's mantle.
What Kind Of Warranty Is Offered On The Jewellery Purchased From GemTrove?
If there are any problems with the quality of the workmanship in the product that you have purchased, it will be our duty to repair the same for free of cost and will bear the shipping charges too. If you damage a piece, we will repair it for a very reasonable fee plus shipping charges. If you are still not satisfied with product, you can return the product to us within 30 days, please refer to the Return Policy.
What Would Be The Standard Contact Number, Where All The Queries Related To Shipping Can Be Cleared?
Please don't hesitate to contact us at +61 3 9663 9001 if you have any questions related to shipping or delivery. If your residence is outside Australia, feel free to contact us for any specific shipping inquiries.
This Order Is To Be A Gift For Somebody. What Are The Details And Services For This Kind Of Option?
All GemTrove products come with, elegant gift packaging at no extra cost. You can also order to have a personalised gift card enclosed with your order. If you'd like a closer look at how your order will be presented or would like to make a special request for the same, you can contact us at +61396639001.
Can The Order Be Tracked?
We inform you of all the shipping, delivery or pick up from showroom (by appointment) details as soon as the order is finalised. You would also be provided tracking number of the shipment which can be tracked at the relevant shipping company.
Once The Final Order Has Been Placed, How Long Does Gem Trove Take To Deliver The Order?
If the order is placed on a regular business day within working hours, it will most likely begin processing that day. And if the order is placed on a holiday or after working hours on a regular business day, it will begin processing the following business day. For all available products, the estimated shipment date can be provided on request.
Is GemTrove Responsible For The Jewellery Package, Once It Is Dispatched From Their Address?
Only upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer. Every order is fully insured in transit. In case the box is damaged, open the package and inspect it in the presence of the delivery person. The packages are insured for loss and damage. Please call us the moment you find any damage to the merchandise on +61396639001.
Do The Shipping Costs Vary Across Different Jewellery Items? What About Shipments Outside Australia?
To GemTrove decides the shipping and insurance cost for all jewellery based on the value of the item. At the time you place the order, the exact shipping costs for countries outside Australia will be provided.
How Are Lab-Grown Diamonds Are Created?
Lab-grown diamonds are created by replicating the conditions in which natural diamonds form in the earth. The two most common methods for growing diamonds in a lab are High Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). HPHT diamonds are grown by applying high pressure and high temperature to a small diamond seed in a chamber filled with a carbon-rich gas mixture. CVD diamonds are grown by using a plasma to deposit carbon atoms onto a substrate in a chamber, which then form into diamond crystals. Both methods result in diamonds that are chemically and physically identical to natural diamonds.
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GemTrove
Diamond Engagement Rings Melbourne
Suite 903/125 Swanston St,
Melbourne VIC 3000.
Ph 0488 878 000
1300GEMTROVE
0488-878-000diamonds@gemtrove.com.au

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