Engagement Rings | Loose Diamonds | wedding ring | GemTrove

Engagement Rings & Wholesale Diamonds Melbourne - Contact 0488 878 000 / 03 9663 9001 .   10% GST will be applied in Cart.

FAQ

  • If there are any problems with the quality of the workmanship in the product that you have purchased, it will be our duty to repair the same for free of cost and will bear the shipping charges too. If you damage a piece, we will repair it for a very reasonable fee plus shipping charges. If you are still not satisfied with product, you can return the product to us within 30 days, please refer to the Return Policy.
  • Please dont hesitate to contact us on +61 3 9663 9001 if you have any questions related to shipping or delivery. If your residence is outside Australia, you can contact us for any specific enquiries for shipping.
  • All GemTrove products come with, elegant gift packaging at no extra cost. You can also order to have a personalized gift card enclosed with your order. If you'd like a closer look at how your order will be presented or would like to make a special request for the same, you can contact us at +61396639001.
  • We inform you of all the shipping, delivery or pick up from showroom (by appointment) details as soon as the order is finalised. You would also be provided tracking number of the shipment which can be tracked at the relevant shipping company.
  • If the order is placed on a regular business day within working hours, it will most likely begin processing that day. And if the order is placed on a holiday or after working hours on a regular business day, it will begin processing the following business day. For all available products, the estimated shipment date can be provided on request.
  • Only upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer. Every order is fully insured in transit. In case the box is damaged, open the package and inspect it in the presence of the delivery person. The packages are insured for loss and damage. Please call us the moment you find any damage to the merchandise on +61396639001.
  • GemTrove decides the shipping and insurance cost for all jewellery based on the value of the item. At the time you place the order, the exact shipping costs for countries outside Australia will be provided.

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Nick Cannon

Raj is the man for the job! His knowledge and understanding of your needs is paramount and second to none. He was excellent in assisting me with designing and producing a ring that looked simply stunning!  Everything from the first handshake to the follow up care I received afterwards was nothing short of perfection.  Will be heading back to Raj to get our wedding bands done in the future! Thanks heaps.

Nick Cannon

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